Privacy Policy

Introduction

Welcome to CleanThread ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or utilize our laundry and dry cleaning services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order for our services
• Sign up for our newsletter
• Contact our customer service
• Participate in promotions or surveys

The personal information we collect may include:

• Name, email address, phone number, and billing address
• Delivery and pickup addresses
• Payment information (processed securely through our payment processors)
• Service preferences and special instructions
• Communication records when you contact our customer service

Automatically Collected Information

When you access our website or mobile application, we may automatically collect certain information, including:

• Device information (such as your IP address, browser type, and operating system)
• Usage data (such as pages visited, time spent on pages, and links clicked)
• Location data (with your consent, to provide location-based services)
• Cookies and similar tracking technologies (as described in our Cookie Policy)

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing and fulfilling your orders
• Managing your account and providing customer support
• Sending transactional messages (such as order confirmations and delivery updates)
• Sending marketing communications (with your consent)
• Improving our website, mobile application, and services
• Conducting research and analysis to enhance user experience
• Detecting, preventing, and addressing technical issues or fraudulent activities
• Complying with legal obligations

Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, delivery services, customer support, and marketing assistance.
• Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share your information for any other purpose with your consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review our security procedures and consider appropriate new security technology and methods. However, despite our efforts, no security measures are perfect or impenetrable.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing your consent at any time (where processing is based on consent)
• Requesting restriction of processing of your personal information
• Requesting transfer of your personal information (data portability)
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.