Refund & Cancellation Policy

While we use professional cleaning methods and take utmost care of your garments, please be aware of the following service limitations:

• We cannot guarantee 100% removal of stains from garments
• CleanThread is not responsible for color fastness or garment shrinkage that may occur during the standard cleaning process
• Natural wear and tear of garments during cleaning is not covered under our policy
• Special care instructions must be communicated during booking

Important guidelines for claims:

• Report any issues immediately during delivery to our support team
• Claims must be submitted within 24 hours of delivery
• Provide clear photos and description of the damage
• Original bill/order details must be presented

You may cancel your order under the following conditions:

• Before the pickup agent arrives at your location
• Before the cleaning process begins
• Cancellation must be requested through our official support channels

Note: Once the cleaning process begins, orders cannot be cancelled.